Please make sure to read the descriptions for exact measurements. Slight imperfections can occur during the manufacturing process. The font, text or engraving might not be perfect. Gift Card purchases cannot be refunded.Īll of our personalized jewelry is hand made. Shipping and handling charges are non-refundable. Your items must be returned in the original packaging, including any pouches or boxes that the jewelry was shipped in. Please ensure correct size/chain length is selected. Items that are marked final sale cannot be returned or exchanged.Ĭancellations are not allowed on personalized styles as they are made to order. If you need to cancel an in stock item, store credit will be issued.Īll custom, personalized, special order and sale products (including single initials and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit. Store credit will be issued, provided that the jewelry has not been damaged, worn, or altered. We offer exchange or STORE CREDIT within 7 days of shipment date. Most of our jewelry is handmade and there can be some slight variations. It is just to give you an idea of what the personalized text will look like. Lola James Jewelry will contact you with a follow-up email if the merchandise you have selected is not currently in stock. Shipping time and production time are completely separate from one another. Delivery time does not include Saturdays, Sundays or Holidays.įor personalized/custom orders, please note that the shipping method selected does NOT expedite your order's production time. Once your item has shipped, we will email you with the tracking information. will begin processing on the following Monday. Once you place your order, you are agreeing to the lead time and understand it could be longer than listed. Rarely, but sometimes it can take longer than 6-8 weeks. Lead time for custom/personalized styles is NOT a guarantee. In stock items will ship within 1-2 business days. All pieces have their lead time listed on the product page.Īt this time we do not offer rush orders.
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